1. Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed posts only. Orders are delivered within 7-10 working days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post office norms. Delsa Boutique is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Delsa Boutique in no way is responsible for any damage to the order while in transit to the buyer. Payments that are made on Delsa Boutique are via India’s best Payment Gateway for fast, easy, and efficient secure payments. All major credit cards are accepted.
Please note all the orders after 11 PM IST are successfully completed by next morning
2. Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your email ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk via whatsapp.
4. CANCELLATION & REFUND POLICY
Delsa Boutique believes in helping its customers as far as possible and has therefore a liberal cancellation policy.
Under this policy, cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. No cancellations are entertained for those products that the Delsa Boutique marketing team has obtained on special occasions. These are limited occasion offers and therefore cancellations are not possible.
Delsa Boutique does not accept cancellation requests for perishable items like Cosmetics. However, a replacement can be made if the customer establishes that the product delivered is defective.
In case of receipt of damaged or defective consumer durable items and Delsa Boutique items like Men’s wear, Women’s Wear, etc., please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
5. Refund Policy
A refund can only be done if there are any defects from our end. We can initiate the refund the reasons are like: The wrong Item received, Product damaged, or any reasonable cause. We will investigate this and the refund will be done in 2-3 working days. It is requested to reach the customer support team if any issue occured.
Please read the description completely before ordering as this will ensure optimal service.
In case your product doesn’t match the description you should immediately contact Delsa Boutique Support with your order id and email id to help us resolve the issue immediately.
7. Payment, Pricing & Promotions
There are no hidden charges or any additional handling charges. The payable amount is the same as mentioned at the time of your checkout.
8. Viewing Orders
You can log in and check your order status.
9. Updating Account Information
Always keep your account information updated. This will help us to provide you a better service and get back to you in case of any issue with service and product.
We won’t sell your information ever. Rest assured your information is safe with us and will only be used in order to contact you in case required.